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• Air shipments, 24hrs
• Sea, 4 days - documents to be received 1 week prior to shipment arrival.
  

• New Planet Customer Care on   254 20 601967
•                                                    254 20 602720
•                                                    254 726 222222
  

• Within 24 Hrs

What are the most common reasons for delay of my goods at the port?

1. Failure to forward clearance documents before the flight/vessel arrives.
2. Payment not done as agreed. 
3. Failure to secure the necessary customs documentation prior to arrival of the shipment.
4. Failure to provide a certificate of conformity as required by the Kenya Bureau of standards where applicaple . (See Downloads)

What documentation do I need to provide for Air or Sea shipments?

1. Airwaybill / Bill of lading
2. Original Commercial Invoice
3. Import Declaration Form (IDF)
4. Insurance Cover Note
5. PRO 1B or DA1 forms from the Ministry of foreign affairs if Diplomatic cargo
6. Certificate of conformity (if applicable)